CIMB Bank Philippines would like to assure our customers that the incident of unauthorized fund transfers on the night of April 26 has been resolved.
All affected customers have had their funds returned. The Bank would like to emphasize that
its core banking system and customer data remain secure and uncompromised. Protecting
customers' security continues to be the Bank's highest priority.
We regret the inconvenience this incident may have caused and are taking all necessary
steps to strengthen our systems further.
We wish to thank our customers for their patience and understanding, and we remain fully
committed to serving you with the highest standards of security and service.
For any concerns or further assistance, customers may reach out to our official channels:
Customer Care hotline #2462 and the “Need Help?” button on the mobile app.
