IN A bid to address redeployment scheme complaints of employees of a business processing outsourcing (BPO), Baguio City Council will summon Sitel officials including its employees.
“We are preparing a resolution to invite all parties in aid of legislation, to know exact facts and which we will guide us to come to appropriate recommendations,” Councilor Arthur Allad–iw said.
The move came after employees of the call center cried foul over the “re-deployment program” of the company, which they alleged as inhuman and will demote regular employees to floating status.
Reports were also given to VoxPop Baguio of situations, where employees are forced to sign a waiver of redeployment, being subjected to tedious examinations and demoted regular employees to virtually floating status.
A group of close to 1,000 call center agents are said to be affected with the newly formed Sitel Philippines Baguio Association of Rank and File Workers knocking on the doors of the legislative body for help.
“It would be in line with the administration’s policy of recommending remedies against contractualization or acts inimical to the rights and welfare of workers,” Allad-iw added.
Months ago, Sitel inaugurated its fourth site at the SM Baguio Cyberzone next month which features a recruitment hub, the latest workspace technology and design, a full service cafeteria, lounge area and nest in design and innovative interiors.
Employees alleged the company is on a continuous hiring mode despite the plight of affected employees.
“We will invite them, including affected employees, the Department of Labor and Employment and concerned agencies,” added Allad –iw.
Sitel agent, Vicente Toca III is leading the group of employees, who are now part of the re-deployment program, which places them on a “lateral back to zero, no work, no pay” status.
Sitel senior director and partner communications Christine Matriano assured VoxPop Baguio a statement from the company will shed light on the issues presented by the employees.
