CITY OF SAN FERNANDO -- Out of a possible perfect 10, Balanga City scored a 9.28 customer satisfaction rating, the highest in Central Luzon, in the recent Customer Experience Survey conducted by the National Competitiveness Council (NCC).
The NCC recently presented the results of the 2017 Customer Experience Survey of 1,730 respondents from 173 local government units in the country, representing responses from business establishments that have applied for new business permits or renewed their business permits with local government units (LGUs) for 2017.
The survey was made with the assistance of the Department of Trade and Industry.
Following Balanga City were Gapan with a score of 8.82 and Cabanatuan City in Nueva Ecija with 8.73, while Mabalacat City in Pampanga had a score of 8.24. Tarlac City had a score of 8.07 while the City of San Fernando had a score of 7.16 and Angeles City had a score of 6.24.
The survey results showed that 97 percent or 1,678 of the respondents said that they are “satisfied” with their respective local governments in terms of frontline services and overall processing of their business permits, while three percent or 52 respondents said they were “dissatisfied” with the services of their LGUs.
Among the respondents, 71 percent said that they were able to secure their permits within two days while 29 percent said that it took them more than two days to process their business permits.
The results also showed that 45 percent of the respondents said that there were a maximum of three procedures in the business permit renewal process while 55 percent said that they went to more than three procedures during their transactions with the LGUs.
For Central Luzon LGUs, the average customer satisfaction rating was 8.07 out of a perfect 10 rating. (PR)