CONCENTRIX Davao City conducted its Career Summit on Thursday, July 27, at Damosa Complex, Lanang, Davao City.
The summit aimed to minimize the stigma of business process outsourcing (BPO) employment as dead-end jobs.
The event is already on its third year, however, it was the first time that the company invited government officials and school administrators as participants.
Concentrix Talent Sourcing Senior Specialist Edin Earl De Vera said for the first two years that they had conducted the annual career summit, they were talking with graduating students particularly from schools in Davao City, other neighboring provinces, and even those from Kidapawan City and Sultan Kudarat.
For this year, representatives from the Department of Labor and Employment (Dole) Davao Region, Public Employment and Services Office (Peso), and school administrators from Mindanao Kokusai Daigaku attended the summit.
“Right now, in the BPO industry, there are still some negative stigmas that are associated when it comes to working in a call center setting. Generally, the idea that call center professionals work as telephone operators, that’s the general mindset of people. We understand that the stigma, although lessened, is still around particularly those coming from traditional industries and companies. We have this summit for them to have a brief look or a simulation on how a call center job would look like,” De Vera said.
He said that Concentrix does not only cater to customer service accounts alone but as well as technical support services particularly on troubleshooting technical devices such as computer networking devices that includes routers, switches, range extenders and network cameras.
“The BPO landscape is changing. It’s not just based on voice support. Particularly, right now, a lot of call centers are hiring medical transcriptionists. People with medical background can land a BPO job while being relevant on the course that they graduated from. Same for civil engineers and people working for the information technology industry. We actually have accounts that are very technical in nature. They have to troubleshoot computer networking devices, for instance, or even outsourced functions like programming and software development,” De Vera added.
As Concentrix continues to acquire new online shopping accounts and customer service accounts, they are constantly hiring new employees with an average of about 100 employees monthly for customer service and technical support accounts.
De Vera also said they have an opening for multilingual technical support and translations particularly for Japanese, which made Concentrix invite administrators from MKD to show to them the job opportunities that await the students upon graduation.
Concentrix also gave Dole and Peso representatives simulation on how Concentrix assess their applicants so whenever there would be interested individuals coming in these government agencies offices, they can recommend and assess right then and there what the applicants can improve on.
